Call Us! - Toll Free: 888-346-2727- Rx Fax: 1-888-469-2555
Call Us! - Toll Free: 888-346-2727- Rx Fax: 1-888-469-2555

Terms and Conditions

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.


Trust is a very important part of any online purchase. Because we want to earn your trust, we take extra measures to keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, mailing and billing address, phone number, and an optional password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Any information that we collect, including email addresses, is used only for the purpose of processing orders, and absolutely WILL NOT be sold or revealed to any outside interest. As noted elsewhere, credit card information, including the card number and expiration date, is not stored by

Our secure servers protect your information using advanced 128-bit SSL (Secured Socket Layer) encryption techniques and firewall technology. We utilize Comodo's SSL certificates, which are insured for up to $10,000 in damages on your behalf for theft of information from "spoofing" of this site. Comodo is one of the leading providers of SSL technology, and you can verify the authenticity of this site at any time by simply moving your cursor over the Comodo "Corner of Trust" seal at the bottom right-hand corner of your browser screen.
Unlike some other online commerce sites, does not store any of your credit card information on our servers. This information is passed securely via the SSL encryption directly to the credit card processor, and the only data that is stored on our server is your personal information mentioned above. Be careful of sites that store your credit card information on a server where it could be exposed to hackers and cyber-criminals. ** Please note that your credit card account will be charged at the time that you place the order. To ensure that your order ships the same day that the charges are placed, please ensure that you have a valid prescription ready to be sent to us if you are ordering a CPAP or BiLevel machine. If you have any questions or concerns about this policy, please feel free to contact us via phone or email.

Upon visiting our Site we will assign you a unique ID in the form of a "cookie". A cookie is a piece of information that our server places on your computer's hard drive, which may associate with your personal information when you log on to the site. Cookies are used for such purposes as facilitating and personalizing your shopping and ordering experience, allowing you the ability to retrieve your shopping cart at any time. They are also used to help diagnose problems with our server, and for administering our Site. If you register as a member of our site with a password, we may use the information collected through cookies for marketing purposes to inform you of special offers, better understand your needs or answer your questions. NOTE: You can control how and whether cookies will be accepted by your web browser, and you may remove them from your computer at any time at your discretion.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site s privacy policy. is not responsible for the actions of third parties.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Cancellation of Orders
Orders that were placed in error may be cancelled up to the time that the order is physically shipped (see information on Shipping Policy). Unfortunately, orders that have already been shipped cannot be cancelled. At this point, the order would have to be treated as a return, and the customary 15% restocking fee and shipping charges would apply. Please take the time to ensure that you have selected the correct product for your situation, and do not hesitate to call us at our toll free number or email us at [email protected] if you have any questions.

Credit Cards

We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases with Please be sure to provide your correct billing address and billing telephone number (i.e. the address and phone number your credit card bank has on file for you). You will also be asked to provide the CVV2 code for your card - this is the security code that appears as a three-digit code on the back of Visa, Mastercard and Discover cards, and as a four-digit code on the front of American Express cards. Click here for an example. All of this information is used by the credit card processing company to verify your card's authenticity. Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time you place your order.

We accept payment via your PayPal account.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks will accept money orders, cashier’s checks, personal checks, or company checks. However, your order will not be shipped until we have received the check and the funds have been deposited into our merchant account.

All services, including advertisement, ordering, sale, delivery and setup of products, are performed independently of the manufacturers of those products.
Shipping Policy
As of now, will only ship to addresses within the United States and Canada. ** Please note that ResMed and Respironics products are for sale/shipment in the US only.

Shipping Time -- Most orders received before 5:00PM (Eastern time zone) Monday through Friday (excluding holidays) will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Please keep in mind that orders that require a prescription (CPAP and BiPAP machines) will not ship until the prescription is received and verified.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Taxes shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within KY. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Returns makes every effort to sell only CPAP and Bilevel equipment from manufacturers who have the highest reputations for quality and service. All of the items we sell are brand new and supplied in their original packaging from the manufacturer.
If you receive an incorrect item in any order due to our error we will replace it without charge and we will refund shipping charges for the return of the incorrect item. To arrange an exchange of an incorrect item please contact us. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return within 30 days from the date of purchase.
If the item you purchased was unusable due to manufacturer's defects or damaged during shipment you may return it within 30-days for replacement of the exact same item. To arrange an exchange please contact us using the information at the top of this page. We will accept the return of any merchandise that is determined to be defective for a period of 30 days from the date of purchase.
Products that are unopened and returned for reasons other than those stated above will also be accepted for return within 30 days from the date of purchase, but a 15% restocking fee and shipping charges will apply.
Due to FDA regulations regarding cross contamination and the resale of medical supplies and devices we cannot accept returns on items that have been opened or used. To avoid this, we make every effort to help you be sure of sizes and features of items prior to purchase. Please call us if you have any questions about your order.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the incorrect price


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
This site is owned and operated by Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of, Copyright © [year], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether signs them or not. reserves the right to make changes to this site and these Conditions at any time.

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